Eventos Anais de eventos
COBEM 2023
27th International Congress of Mechanical Engineering
A NEW PROCESSES MANAGEMENT METHOD ORIENTED TO SATISFY ORGANIZATIONAL NEEDS
Submission Author:
Joel Carlos V. Reinhardt , SP
Co-Authors:
Joel Carlos V. Reinhardt, Mariana de Freitas Dewes, Odair Lelis Gonçalez
Presenter: Joel Carlos V. Reinhardt
doi://10.26678/ABCM.COBEM2023.COB2023-0542
Abstract
This paper presents a new process management method, which considers the organizational needs analysis, possible satisfaction object, objective, the process that can provide this objective, and the set of key variables, indicators, and goals, oriented to determine and prioritize actions to manage the processes with the focus on meeting organizational needs. The researchers applied this method at the Department of Aerospace Science and Technology - DCTA, in two case studies: one carried out at the Division of Nuclear Energy of the Institute of Advanced Studies - IEAv, and the other at the Radiological Protection of the Industrial Fostering and Coordination Institute - IFI. The semantic categorization at qualitative research analysis of employees' perception demonstrates it was possible to clearly and concisely determine strategic objectives, necessary processes to build these objectives, and determination of indicators to measure the processes progress toward the goals, determined through evidence supported by monitoring key variables. Organizational management needs to allow active posture by adopting a new conception of monitoring and indicators construction. In the studied organizations, the proposed method has performed an effective change in process management by focusing on managing organizational needs and disrupting historical customer-focused management practices.
Keywords
Process management, Quality Management, Prospective scenarios, Management of the organization's needs
