Eventos Anais de eventos
COBEM 2021
26th International Congress of Mechanical Engineering
APPLICATION OF THE QUALITY FUNCTION DEPLOYMENT METHOD FOR DETERMINING TRIBOMETER DESIGN REQUIREMENTS.
Submission Author:
Fernando Henz Maldaner , RS
Co-Authors:
Fernando Henz Maldaner, César Gabriel dos Santos, Inácio Limberger, Cristiano Scheuer
Presenter: Fernando Henz Maldaner
doi://10.26678/ABCM.COBEM2021.COB2021-1597
Abstract
With the need for projects that present characteristics desired by customers, it is essential that there is a good progress during the stage of development of the same and for that it is necessary the use of tools that contribute in determining the order of tasks and consequently in decision making . Among the techniques, the QFD (Deployment of the Quality Function), has the function of identifying the client's requirements, systematizing the project activities, in addition to guaranteeing the quality of the product. Failure to use this tool can lead to problems in the project schedule, low efficiency in the design phase and increased costs in the development of the equipment. This method consists of three stages, the first being conducting a survey, aiming to collect the input data. The second stage refers to the analysis of the information obtained and definition of the project requirements. The third and final stage, on the other hand, is based on the application of the method itself. The article aims to establish the hierarchy of the design requirements of an equipment for tribological tests through the QFD. Initially, customer requirements were identified, based on patent data, being hierarchized by the MUDGE diagram. Then, the customer requirements were translated into project requirements, and then the QFD method was applied. Afterwards, the information analysis stage was carried out, considering the initial project requirements and finally the definition of the House of Quality, that is, the application of the QFD method. With the application of the methodology, a series of engineering criteria were obtained for the development of the equipment in order to meet the needs of the customers. In this way it is possible to verify that a product that meets the aspects desired by its users, as well as their satisfaction, will need efficient design methods and with that the QFD becomes a differential tool for the excellence in the generation of new equipment.
Keywords
QFD, Tribometer, Product Development
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