Eventos Anais de eventos
COBEM 2021
26th International Congress of Mechanical Engineering
A CRITICAL REVIEW OF PRODUCT SERVICE SYSTEM RISK MANAGEMENT: BIBLIOMETRIC ANALYSIS AND NEW RESEARCH DIRECTIONS
Submission Author:
Viviane Vasconcellos Ferreira Grubisic , DF , Brazil
Co-Authors:
Viviane Vasconcellos Ferreira Grubisic, Daniel Da Silva Machado, John Erkoyuncu, Cristiano Vasconcellos Ferreira
Presenter: Viviane Vasconcellos Ferreira Grubisic
doi://10.26678/ABCM.COBEM2021.COB2021-1071
Abstract
In order to fulfil users’ needs in a highly competitive business environment, providing Product Service System (PSS) is a valuable opportunity for manufacturing companies to achieve sustained profitability. PSSs are exposed to risks of different natures at a significantly higher level for both companies and clients. Managing the risks in the development or in the operation of a PSS can contribute with greater probability of reaching the business objectives and encourage a proactive management in the company. Within this context, this article aims to present a bibliometric and content review analysis of the main contributions of the literature on the subject of PSS risk management, in the last 10 years. After a review of the mainly publications from 2010 to 2020, this study systematically presents a review and critical reflection on the current status of PSS risk management and research gaps and future agenda. This paper concludes that most PSS risk management studies address customer’s perceived risks and risk management framework. Finally, this paper may serve the academic point of view as a guide for the development of new research on PSS risk management, as well as a basis and incentive for the practice of risk management in real projects.
Keywords
product service system, Risk Management, Bibliometric analysis
