Eventos Anais de eventos
COBEM 2017
24th ABCM International Congress of Mechanical Engineering
MODELING AND MEASURING OF COMPETITIVENESS IN INDUSTRIAL MAINTENANCE IN HOSPITALS: STUDY OF MULTIPLE CASES WITH MULTICRITERIAL ANALYSIS
Submission Author:
Gabriela zucchetti , RS , Brazil
Co-Authors:
Elpidio Oscar Benitez Nara, Flávia Luana da Silva, Gabriela zucchetti
Presenter: Gabriela zucchetti
doi://10.26678/ABCM.COBEM2017.COB17-0034
Abstract
The objective of the article is to determine the global competitiveness rate of the maintenance sector of philanthropic hospitals in the state of Rio Grande do Sul – Brazil. The global competitiveness rates (TGC) were estimated from hospital maintenance indicators through a survey, with the aim of identifying the level of competitiveness between the hospitals and stipulate baseline indicators or competitiveness reference. The methodological procedures used were the Likert scale in order of importance, survey, data collect via Software Sphink and utilization of decision-making techniques (AMCD). A total of 220 philanthropic hospitals were sampled across Rio Grande do Sul. The results received were tabulated according to sample data of statistical reliability. After that, the multicriterial analysis method Analytic Hierarchy Process (AHP) was applied to rank the Key Performance Indicator (KPI), Critical Success Factors (FCS) and Fundamental Points of View (PVF). From the application of the methodology, the substitution rates values of each indicator were found and then the building of the global competitiveness rates. The TGC revealed a baseline indicator for the evaluation of adherence levels of hospitals to this indicator, serving as a tool for decision-making at the hospital maintenance sector and as a measure of improvement actions by performance measuring.
Keywords
global competitiveness rates, hospitals, industrial maintenance
